![]() ![]() It may take up to 30 days for the refund to be credited back to your Direct Express card account. Once you have brought back the merchandise along with the purchase receipt to the retailer, the refund process will begin. If you made a purchase using your Direct Express card and made a return, here’s how you are going to get your money back: The card will only accept funds paid to you by the federal government, such as Social Security benefits, SSDI and SSI. You cannot deposit personal funds onto the Direct Express debit card. If you are not permitted to deposit your own money into the account, there is no need to have access to the routing and account number.įor more details on this, see our post on The Issue with Direct Express Routing Number.Ĭan I put money on my Direct Express card? That’s because only federal deposit payments can be put on the Direct Express card and refunds from purchases you have made. The reason you don’t need the routing number is that you cannot add money to Direct Express Debit Card. Your Direct Express card comes with an account number and Comerica Bank does have a routing number, but you won’t need it. However, if you are trying to locate your Direct Express account routing number and have been unable to do so, here’s the reason why:ĭirect Express does not make their account and routing numbers publicly available. Yes, Direct Express debit card accounts have a routing number since they are issued by a bank – Comerica Bank. Does Direct Express have a routing and account number? However, if you need a replacement card because your current card is about to expire, you will automatically be issued a new card for free.ĭirect Express Customer Service can be reached at the number below.įor a step by step process on how to get a replacement card and what to expect, see our post on Direct Express card replacement. You get one free card replacement per year.Īfter that, you are charged a $4 fee for each additional card replacement within the year. If your Direct Express card is lost or stolen, you will need to call Direct Express customer service to get a replacement card. ![]() Treasury Electronic Payment Solution Center’s toll-free helpline at 1-80. Therefore, if you cancel your Direct Express card or close your account, you have to set up a direct deposit with a bank account. In addition, since May 1, 2011, all new applicants for federal benefits, including Social Security, SSDI and SSI have had to choose direct deposit or the Direct Express Card. Paper social security and disability check (SSI and SSDI) are no longer issued.īy law, the federal government has stopped mailing paper checks as of March 1, 2013. No more Paper Checks for Federal Benefit Payments That way, your benefit payments are not interrupted. However, if you are receiving your government benefits via the Direct Express card, here’s what you need to do before you cancel your card:Ĭall the government agency and set up a new Direct Deposit with the new bank you would like to use. They are available 24 hours a day, 7 days a week. You can cancel and close your Direct Express card account at any time at no charge.Īll you have to do is call the Direct Express card Customer Service Department. The service is especially useful for cardholders if they have lost their card, even when they are currently not in their home states.įor a step by step process on how to get emergency cash, see our post on The Process to get Direct Express Emergency Cash. The program allows cardholders to access funds from their account in situations where they don’t have their card with them. It is also sometimes referred to as the Direct Express Cardless Benefit Access. That way, you know what to expect if you are calling about one of the following issues: How do I get emergency cash from Direct Express?ĭirect Express Emergency Cash allows you to obtain up to $1,000 of the funds available on your Direct Express card account without your card in hand. How do I speak to a live person at Direct Express? Before You Call Direct Express Customer Serviceīefore you call the Direct Express Customer Service team, it is important to know what the top issues people call customer service. You can call Direct Express customer service at the following numbers:
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